Return & Exchange Policy
1. Return & exchange
- Returns are strictly limited to defective items and incorrect items ONLY.
- For sizing concerns, customers are eligible for exchanges ONLY.
- All items will undergo a quality check prior to dispatch. If customer receives an incorrect/ defective item, Claus will cover the round-trip shipping fees.
- If the size doesn’t fit and you wish to exchange it, you’ll need to cover the shipping costs both ways.
- No returns or exchanges are provided for the following situations:
- After 5 days of receiving
- Hangtags removed
- Missing product accessories
- Visible sign of use or washing
- Clothing with stains/ makeup marks
- Undergarments
- Products not purchased through Claus’ official channel
2. How to determine if an item is defective?
- Eligible for return/ exchange:
- Large area of stains on clothing
- Clothing is damaged/ torn
- Not considered defective:
- Minor unraveling
- Small area of stain/ minimal spots of less than 0.5cm
- Buttonhole is not open
- Colour discrepancy in photos
3. How to return?
- Notify customer service on Instagram: clausofficial_ OR soberandkisses@gmail.com within 5 days of receiving the item
- Fill in the return request form provided.
- Our team will review and respond within 3 working days.
- If approved, please send the item(s) back to our studio.
- Item(s) will be inspected to ensure they qualify for a return or exchange.
- Following the inspection, you may choose a refund or a replacement item.
- *sizing issues are eligible for exchange ONLY*